ge22 Privacy Policy

What types of information we collect

To ensure proper service to you, ge22 collects the following types of information:

• Identity information: Your full name, date of birth, national ID or passport number (required for age verification).
• Contact information: Email address and contact details provided by the user.
• Financial information: Transaction details, deposit and withdrawal records, and payment method information (bKash, Nagad, Rocket, Upay, bank transfer).
• Account activity information: Betting history, gaming patterns, login times, and session details.
• Technical information: IP address, browser type, device information, cookie data, and access logs.
• Communication records: Details of your live chat or email conversations with our customer support.

Methods of data collection

ge22 collects your information in the following ways:

• Direct collection: Information you voluntarily provide during account registration, form completion, making a deposit, or contacting customer support.
• Automatic collection: Information automatically collected through cookies, web beacons, and similar tracking technologies when you visit our platform.
• From third parties: Information received through payment processors and identity verification agencies, used to confirm your identity and age.

Purpose of data use

We use your personal information for the following legitimate purposes:

• To carry out account registration and identity verification (including age verification).
• To process financial transactions and manage account balances.
• To improve the quality of our services and personalize the user experience.
• To prevent fraud, ensure anti-money laundering (AML) compliance, and enforce responsible gaming policies.
• To provide customer support and technical assistance.
• To inform you about relevant promotional offers, bonuses, and updates (with your consent).
• To fulfill legal obligations and ensure compliance with regulatory requirements.

Data storage and security

ge22 gives the highest priority to the protection of your information. We apply industry-standard security measures, which include:

• SSL encryption: All data transfers between you and our servers are protected by 256-bit SSL encryption.
• Secure servers: Your information is stored on high-security servers where unauthorized access is strictly controlled.
• Access controls: Only authorized personnel can access your information, and only on a need-to-know basis.
• Regular security reviews: Our security measures are regularly reviewed and updated.

Your information is not retained beyond the necessary period or until legal requirements are met. Even after an account is closed, some information may be retained for a specified period for legal and regulatory reasons.

Sharing information with third parties

ge22 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

• Payment service providers: Minimum information required to complete transactions via bKash, Nagad, Rocket, Upay, or a bank.
• Identity verification services: As part of the KYC process to confirm age and identity.
• Legal authorities: In cases of court orders, investigations, or legal obligations.
• Fraud prevention agencies: Authorized agencies that assist in fraud detection and prevention.

Any third-party provider has a contractual obligation to comply with our privacy standards.

Cookies and tracking technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Essential for running core website functions — login sessions, security tokens.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: To analyze traffic and usage patterns on our site, which helps improve service quality.

You can control or disable cookies from your browser settings. However, disabling some essential cookies may limit the functionality of the site.

Your rights

As a ge22 user, you have the following rights regarding your own information:

• Right to access: The right to find out what information we hold about you and to receive a copy.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request that processing of your information be restricted in certain cases.
• Right to data portability: The right to receive your information in a structured digital format.
• Right to opt out of marketing communications: The right to opt out of marketing communications at any time.

To exercise these rights, contact us at [email protected].

Protection of minors

ge22 is strictly committed to protecting minors (under the age of 21). We do not intentionally collect information from anyone under the age of 21. If we become aware that a minor is using our services, that account will be immediately closed and the relevant information deleted.

Responsible gaming and data

To ensure responsible gaming, ge22 monitors information about your gaming activity. If problematic gambling behavior is detected, we may take protective measures. Information collected for this purpose will be used solely for the protection of the user.

For more information on responsible gaming, please visit our Responsible Gaming page.

International data transfers

Some of our service providers may be located in different countries. In such cases, your information may be transferred internationally. For any such transfer, we ensure that adequate data protection measures are in place at the destination and that contractual safeguards are in effect.

Policy changes and updates

ge22 reserves the right to change this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• By posting a clear notice on this page.
• By sending a notification to your registered email.
• By displaying an update notification when you log in to the platform.

If you continue to use our services after the changes, you will be considered to have agreed to the updated policy. Please visit this page regularly.

What to do in case of a policy violation

If you believe that ge22 has violated any rule regarding your personal information, please contact us directly. We commit to investigating your complaint and responding within 30 (thirty) business days. We will treat your concern with the highest importance and make every effort to reach an appropriate resolution.